3-5 business days
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Graciela aims to deliver orders no later than 3 working days after payment has been received within the Netherlands. However, we cannot guarantee this. To provide you with the best possible service, you can choose where you would like the order to be sent.
Deliveries will be made no later than 30 days after receipt of payment, unless the customer has asked for their order to be delivered later than this.
You can tell us you want to return an item via email@example.com Please give the following details about the item you wish to return on the contact form:
1. The invoice number
2. The name of the item
3. The colour name of the item
4. The size of the item
To help us satisfy our customers' wishes as fully as possible, please also state the reason for the return.
Please ensure that you pay the correct postage price. Your order will be fully refunded as quickly as possible – no later than 10 days after Graciela Huam has confirmed receipt.
We will not accept:
• Items that are not in their original condition and/or packaging
• Items that have been worn/used