3-5 business days
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
We try to ship as fast as possible (same day if the order is made in time.
We ship our packages with PostNL and a signature may be required on receipt. If you are not around to take the delivery of your parcel, the carrier will leave a calling card telling you how to collect your package. Alternatively, the carrier will try 2 more times to deliver the package. Please note that we are unable to change a delivery address once the order has been dispatched.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply.
You can tell us you want to return an item via email@example.com Please give the following details about the item you wish to return on the contact form:
1. The invoice number
2. The name of the item
3. The colour name of the item
4. The size of the item
To help us satisfy our customers' wishes as fully as possible, please also state the reason for the return.
Please note that we are unable to cover the cost of returns, ensure that you pay the correct postage price. Your order will be fully refunded as quickly as possible – no later than 10 days after Graciela Huam has confirmed receipt. We will not accept:
-Items that are not in their original condition and/or packaging
-Items that have been worn/used
SIZE GUIDE XS / S / M / L / XL
BUST (cms) 84-86/ 89-91.5/ 94-96.5/ 100.5-104/ 108
WAIST (cms) 63.5-66/ 68.5-71/ 73.5-76/ 80-83.5 / 87.5
HIP (cms) 89-91.5/ 94-96.5/ 99-101.5/ 105.5-109/ 113
LENGTH (PANTS) 98/ 99/ 100/ 101/ 102
See the details about our instructions via this link: