Shipping & Policies

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • North America : 7 - 13 business days
  • Europe : 3 - 5 business days
  • Australia, New Zealand and Oceania : 7 - 13 business days
  • Asia Pacific : 7 - 13 business days
  • Latin America and the Caribbean : 7 - 13 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Frequently Asked Questions

Wholesale availability

Contact: info@gracielahuam.com

Deliveries

We try to ship as fast as possible (same day if the order is made in time.
We ship our packages with PostNL and a signature may be required on receipt. If you are not around to take the delivery of your parcel, the carrier will leave a calling card telling you how to collect your package. Alternatively, the carrier will try 2 more times to deliver the package. Please note that we are unable to change a delivery address once the order has been dispatched.

Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply.

Returns/Exchanges

You can tell us you want to return an item via info@gracielahuam.com Please give the following details about the item you wish to return on the contact form:

1. The invoice number

2. The name of the item

3. The colour name of the item

4. The size of the item

To help us satisfy our customers' wishes as fully as possible, please also state the reason for the return.
Please note that we are unable to cover the cost of returns, ensure that you pay the correct postage price. Your order will be fully refunded as quickly as possible – no later than 10 days after Graciela Huam has confirmed receipt. We will not accept:

-Items that are not in their original condition and/or packaging
-Items that have been worn/used


Thank you!

Sizing details

SIZE GUIDE XS / S / M / L / XL
BUST (cms) 84-86/ 89-91.5/ 94-96.5/ 100.5-104/ 108
WAIST (cms) 63.5-66/ 68.5-71/ 73.5-76/ 80-83.5 / 87.5
HIP (cms) 89-91.5/ 94-96.5/ 99-101.5/ 105.5-109/ 113
LENGTH (PANTS) 98/ 99/ 100/ 101/ 102

Care instructions

WASHING INSTRUCTIONS

See the details about our instructions via this link:
English: https://gracielahuam.com/en/instructionsalpacagarments/
Dutch: https://gracielahuam.com/nl/wasinstructiesalpacakleding/